Microsoft MB-901 (Microsoft Dynamics 365 Fundamentals) exam dumps vce, practice test questions, study guide & video training course to study and pass quickly and easily. Microsoft MB-901 Microsoft Dynamics 365 Fundamentals exam dumps & practice test questions and answers. You need avanset vce exam simulator in order to study the Microsoft MB-901 certification exam dumps & Microsoft MB-901 practice test questions in vce format.

MB-901 Study Guide: Your Foundation for Success

Embarking on the journey to pass the MB-901: Microsoft Dynamics 365 Fundamentals exam is a commendable step for anyone looking to validate their understanding of the Dynamics 365 ecosystem. This initial certification serves as a gateway to a deeper comprehension of Microsoft's suite of business applications. It is designed for individuals who want to demonstrate foundational knowledge of the capabilities and business value of Dynamics 365. The exam is not intended to be overly technical, but it does require a solid grasp of the core concepts and how different components work together to solve business challenges.

Success in the MB-901 exam hinges on your ability to understand the bigger picture of what Dynamics 365 offers. It is less about memorizing intricate technical details and more about appreciating the strategic value of the platform. You will need to be familiar with the various applications, their intended purposes, and how they can be leveraged to improve business processes across different industries. This series will guide you through the essential knowledge areas, providing a structured path to help you prepare effectively and approach the exam with confidence. Think of this as your starting point for a successful career in the world of Microsoft Dynamics 365.

This guide is structured to break down the vast amount of information into manageable sections. We will explore the key topics covered in the MB-901 exam, from understanding the Microsoft platform components to diving into model-driven apps, finance and operations, and the exciting realms of AI and mixed reality. Our goal is to provide you with a comprehensive learning path, drawing from official Microsoft resources and best practices for exam preparation. By following this series, you will build a strong foundational knowledge base, enabling you to not only pass the exam but also to apply these concepts in real-world scenarios.

The MB-901 exam is your opportunity to prove your understanding of a powerful and evolving platform. It can open doors to new career opportunities and demonstrate your commitment to professional development. While the exam may seem daunting at first, with the right preparation and resources, you can achieve a result you are proud of. This series is designed to be your trusted companion on this learning journey, offering clarity and direction as you navigate the intricacies of Microsoft Dynamics 365. Let's begin by laying the groundwork for your success.

Understanding the Core of MB-901

The MB-901 exam is fundamentally about understanding the "what" and "why" of Dynamics 365, rather than the "how." It assesses your knowledge of the platform's capabilities, its various applications, and the business value it delivers. You will not be expected to perform complex configurations or write code. Instead, you will be tested on your ability to identify the right Dynamics 365 solution for a given business scenario. This requires a broad understanding of the entire ecosystem, from sales and marketing to finance and supply chain management. The exam is your first step into this world.

A significant portion of the MB-901 exam focuses on the different deployment options available for Dynamics 365. You will need to be comfortable with the concepts of cloud, on-premises, and hybrid environments. Understanding the advantages and disadvantages of each model is crucial. For example, you should be able to explain why a company might choose a cloud-based solution for its scalability and ease of access, or why another might opt for an on-premises deployment for greater control over their data. This foundational knowledge is essential for making informed recommendations in a business context.

The skills measured in the MB-901 exam are clearly outlined by Microsoft and serve as a roadmap for your studies. These domains include identifying Microsoft platform components, understanding AI and mixed reality, comprehending model-driven apps, and knowing the finance and operations apps. Each of these areas represents a critical piece of the Dynamics 365 puzzle. By focusing your studies on these specific domains, you can ensure that you are covering all the necessary material. It is important to regularly check the official exam page for any updates to these skill areas, as the platform is constantly evolving.

General IT literacy is a prerequisite for tackling the MB-901 exam. While you do not need to be a developer or a system administrator, a basic understanding of cloud computing, databases, and general business processes will be immensely helpful. Concepts like Software as a Service (SaaS), data integration, and customer relationship management (CRM) are central to the Dynamics 365 platform. If you are new to these ideas, it is worth spending some time familiarizing yourself with them before diving into the specifics of Dynamics 365. This will provide you with the necessary context to understand the material more deeply.

Principles of Cloud Computing

Cloud computing is the bedrock upon which modern Dynamics 365 solutions are built. For the MB-901 exam, you must have a firm grasp of its fundamental principles. At its core, cloud computing is the delivery of computing services—including servers, storage, databases, networking, software, analytics, and intelligence—over the internet. This model offers faster innovation, flexible resources, and economies of scale. Instead of owning and maintaining your own computing infrastructure, you can access these services from a cloud provider like Microsoft. This is a key concept to understand for the exam.

There are three main types of cloud deployments: public, private, and hybrid. A public cloud is owned and operated by a third-party cloud service provider, who delivers their computing resources over the internet. A private cloud refers to cloud computing resources used exclusively by a single business or organization. A hybrid cloud combines public and private clouds, bound together by technology that allows data and applications to be shared between them. The MB-901 exam will expect you to know the characteristics and use cases for each of these deployment models.

You should also be familiar with the different types of cloud services, often referred to as the cloud computing stack. These are Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). IaaS provides basic computing infrastructure, such as virtual machines and storage. PaaS gives developers the tools to build and deploy applications. SaaS delivers software applications over the internet, on a subscription basis. Dynamics 365 is primarily a SaaS offering, and understanding this distinction is crucial for the MB-901 exam.

The benefits of cloud computing are a major focus of the MB-901 exam. These include cost savings, as you only pay for the services you use; scalability, allowing you to increase or decrease your resource usage as your business needs change; and reliability, with cloud providers offering robust data backup, disaster recovery, and business continuity solutions. You should be able to articulate these benefits and explain how they apply to a business that is considering a move to Dynamics 365. This demonstrates a practical understanding of the platform's value proposition.

Navigating the Official Learning Path

Microsoft provides an excellent, free learning path specifically designed for the MB-901 exam. This should be your primary resource for your studies. The learning path is a collection of modules that cover all the topics you are likely to encounter in the exam. It is comprehensive, well-structured, and regularly updated to reflect the latest changes to the Dynamics 365 platform. Following this path is the most effective way to ensure you have a thorough understanding of the material. Do not underestimate the value of this official resource.

The learning path for the MB-901 is extensive, with many hours of content. While this may seem like a lot, it is designed to take you from a beginner to someone with a solid foundational knowledge of Dynamics 365. It is important to approach the material systematically. Go through each module in order, as they often build upon concepts introduced in previous sections. Take notes, do the knowledge checks, and make sure you understand each topic before moving on to the next. This methodical approach will pay dividends when you sit for the exam.

If you already have some experience with Dynamics 365, you may be tempted to skip certain modules in the MB-901 learning path. While this can save you some time, it is important to be honest about your level of knowledge. The exam covers a wide range of topics, and there may be areas where your understanding is not as strong as you think. It is a good idea to at least review the content of each module to identify any potential gaps in your knowledge. A quick refresher can often reveal new insights or clarify concepts you were unsure about.

The beauty of the official MB-901 learning path is that it is self-paced. You can study at a time and place that is convenient for you. Whether you prefer to dedicate a few full days to studying or to spread it out over several weeks, the learning path can accommodate your schedule. The key is to be consistent and to make steady progress through the material. Set yourself a realistic study plan and stick to it. This will help you stay motivated and ensure that you are well-prepared on exam day.

Introduction to Microsoft Dynamics 365

Before diving into the specifics of each application, it is essential to have a high-level understanding of what Microsoft Dynamics 365 is and what it is designed to do. Dynamics 365 is a portfolio of intelligent business applications that combines CRM and ERP capabilities. It helps organizations manage their core business processes, from sales and customer service to finance and operations. The MB-901 exam will test your ability to articulate this value proposition and to identify the key benefits of adopting the platform. This is the big picture you need to grasp.

One of the key features of Dynamics 365 is its modular nature. It is not a monolithic system; rather, it is a collection of purpose-built applications that can be deployed independently or together. This allows organizations to start with the functionality they need and to add more as their business grows. For the MB-901 exam, you should be familiar with the main application categories, such as Sales, Marketing, Customer Service, Field Service, Finance, and Supply Chain Management. Knowing the primary function of each of these applications is a fundamental requirement.

The integration between Dynamics 365 applications and other Microsoft products is another important concept to understand for the MB-901 exam. Dynamics 365 works seamlessly with tools like Microsoft 365, Power BI, and the Power Platform. This tight integration provides a unified and productive user experience. For example, a salesperson can access customer data from Dynamics 365 directly within Outlook. You should be prepared to answer questions about these integration capabilities and the benefits they provide to businesses.

The concept of the Common Data Service, now part of Microsoft Dataverse, is central to the Dynamics 365 platform. It provides a secure and scalable data platform that allows all the Dynamics 365 applications to share a common data model. This ensures data consistency and makes it easier to build and deploy custom applications. While the MB-901 exam will not go into the technical details of Dataverse, you should understand its role in the Dynamics 365 ecosystem and why it is so important for data management and integration.

Recognizing Dynamics 365 Security

Security is a paramount concern for any business application, and Dynamics 365 is no exception. The MB-901 exam will expect you to have a basic understanding of the security features and concepts within the platform. You do not need to be a security expert, but you should be familiar with the layered approach to security that Dynamics 365 employs. This includes security at the physical, infrastructure, and application levels. Understanding these layers will help you appreciate the robust security measures that are in place to protect customer data.

Role-based security is a fundamental concept in Dynamics 365 that you must understand for the MB-901 exam. It is the primary mechanism for controlling access to data and functionality within the platform. Users are assigned security roles, and each role has a set of privileges that define what actions a user can perform and what data they can see. For example, a salesperson might have a role that allows them to create and edit sales orders, but not to delete them. You should be able to explain the purpose of security roles and how they are used to enforce security policies.

In addition to role-based security, the MB-901 exam may touch on other security concepts such as business units and field-level security. Business units are used to model an organization's structure and to segregate data between different departments or geographical locations. Field-level security allows you to restrict access to specific fields on a form, even if a user has access to the rest of the record. While you will not need to know how to configure these features, you should understand their purpose and when they might be used.

Data encryption is another important security feature of Dynamics 365 that you should be aware of for the MB-901 exam. Dynamics 365 uses encryption to protect data both at rest and in transit. This ensures that even if someone were to gain unauthorized access to the underlying data, they would not be able to read it. You should understand the importance of data encryption and be able to explain how it contributes to the overall security of the platform. This knowledge demonstrates an understanding of modern data protection practices.

Identifying Microsoft Platform Components for MB-901

A significant portion of the MB-901 exam, typically around 30-35%, is dedicated to your ability to identify the various components of the Microsoft platform that underpin Dynamics 365. This goes beyond just the Dynamics 365 applications themselves and extends to the broader ecosystem of Microsoft products and services that integrate with and enhance the platform. To succeed in this area, you need to have a clear understanding of how these different pieces fit together to create a cohesive and powerful business solution. This knowledge is fundamental for the MB-901 certification.

Your study for the MB-901 should include a thorough review of the key Microsoft technologies that are closely related to Dynamics 365. This includes the Power Platform, Microsoft 365, and Microsoft Azure. You will be expected to know the primary purpose of each of these platforms and how they can be used in conjunction with Dynamics 365. For example, you should be able to explain how Power Automate, part of the Power Platform, can be used to create automated workflows that connect Dynamics 365 with other applications and services. This is a core competency for the exam.

The concept of a unified platform is central to Microsoft's strategy, and this is reflected in the content of the MB-901 exam. You need to understand that Dynamics 365 is not an isolated product but rather an integral part of a larger ecosystem. The seamless integration between Dynamics 365, Microsoft 365, and Azure provides a significant competitive advantage. For instance, the ability to surface Dynamics 365 data within Microsoft Teams can greatly enhance collaboration and productivity. Being able to articulate these benefits is crucial for the exam.

As you prepare for the MB-901 exam, make sure to allocate sufficient time to this domain. While it may seem like a broad topic, the official Microsoft learning path provides a structured approach to learning about these platform components. By systematically working through the relevant modules, you can build the necessary knowledge and confidence to tackle any questions that come your way. A solid understanding of the Microsoft platform as a whole will not only help you pass the exam but also provide you with a valuable perspective that will be beneficial in your career.

The Role of the Power Platform

The Power Platform is a suite of low-code/no-code tools that empower users to build custom business applications, automate workflows, and analyze data. For the MB-901 exam, you must have a clear understanding of the four key components of the Power Platform: Power BI, Power Apps, Power Automate, and Power Virtual Agents. You should know the primary function of each of these tools and how they can be used to extend the capabilities of Dynamics 365. The Power Platform is a major focus of the exam.

Power BI is a business analytics service that provides interactive visualizations and business intelligence capabilities with an interface simple enough for end-users to create their own reports and dashboards. In the context of the MB-901 exam, you will need to understand how Power BI can be used to connect to and visualize data from Dynamics 365. This enables organizations to gain deeper insights into their business operations and to make more informed decisions. Familiarity with the basic concepts of Power BI is essential.

Power Apps is a platform that allows you to build custom applications with little or no code. These apps can be used to solve specific business problems and can be easily integrated with Dynamics 365. For the MB-901 exam, you should understand the difference between canvas apps and model-driven apps. Canvas apps give you complete control over the user interface, while model-driven apps are built on top of the Common Data Service (now Dataverse) and have a more standardized layout. This distinction is important.

Power Automate, formerly known as Microsoft Flow, is a service that helps you create automated workflows between your favorite apps and services to synchronize files, get notifications, collect data, and more. The MB-901 exam will expect you to know how Power Automate can be used to automate business processes in Dynamics 365. For example, you could create a flow that automatically sends a notification to a sales manager when a new lead is assigned to their team. This capability is a powerful feature of the platform.

Understanding Power BI Familiarity

While you are not expected to be a Power BI expert for the MB-901 exam, a certain level of familiarity with the tool is required. Microsoft is increasingly positioning Power BI as the primary tool for reporting and data visualization across its business applications, including Dynamics 365. Therefore, you should be prepared to answer questions about its core capabilities and how it integrates with the Dynamics 365 ecosystem. A basic understanding will serve you well on the exam.

At a minimum, you should know what Power BI is and what it is used for. It is a tool that allows you to connect to various data sources, create interactive reports and dashboards, and share them with others. For the MB-901 exam, you should be able to explain how Power BI can be used to analyze data from Dynamics 365 and to create rich, visual representations of that data. This helps businesses to identify trends, track key performance indicators, and gain a deeper understanding of their performance.

One of the best ways to gain familiarity with Power BI is to get some hands-on experience. Microsoft offers a free version of Power BI Desktop that you can download and use to experiment with its features. You can connect to a sample dataset and try building a simple report or dashboard. This practical experience will give you a much better understanding of the tool's capabilities than simply reading about them. Even a few hours of experimentation can make a big difference in your confidence and knowledge for the MB-901 exam.

The integration between Power BI and Dynamics 365 is a key topic for the MB-901 exam. You should be aware that you can embed Power BI reports and dashboards directly within Dynamics 365 forms and dashboards. This provides users with access to relevant data and insights without having to leave the Dynamics 365 interface. You should also know about the Power BI content packs for Dynamics 365, which provide pre-built reports and dashboards for common business scenarios.

Exploring Power Apps and MB-901

Microsoft's Power Apps platform is a revolutionary tool that enables the rapid development of business applications. For the MB-901 exam, you will need to demonstrate an understanding of the fundamental principles of Power Apps and how it can be used to extend the functionality of Dynamics 365. The key idea behind Power Apps is to empower citizen developers—individuals within a business who have a deep understanding of their own processes but may not have traditional coding skills—to build the applications they need.

As mentioned earlier, there are two main types of Power Apps: canvas apps and model-driven apps. The MB-901 exam will expect you to know the difference between these two types and when to use each one. Canvas apps are like a blank canvas, giving you complete control over the layout and design of the app. They are ideal for creating highly customized user experiences. Model-driven apps, on the other hand, are built on top of a data model in Dataverse and have a more responsive and standardized user interface.

The integration between Power Apps and Dynamics 365 is a critical topic for the MB-901 exam. You can embed a canvas app within a model-driven app form in Dynamics 365. This allows you to create custom components and user interfaces that go beyond the standard capabilities of Dynamics 365. For example, you could build a canvas app that provides a graphical representation of a sales pipeline and embed it on the opportunity form. This kind of extensibility is a powerful feature of the platform.

To prepare for the Power Apps section of the MB-901 exam, it is highly recommended that you get some hands-on experience. You can sign up for a free Power Apps trial and try building a simple app. There are many tutorials and resources available to help you get started. This practical experience will give you a much better feel for the platform and will make it easier to understand the concepts that are covered in the exam. Even a small amount of hands-on practice can be incredibly valuable.

The Role of Microsoft 365 Integration

Microsoft 365, formerly known as Office 365, is a suite of productivity tools that includes applications like Outlook, Word, Excel, and Teams. The integration between Dynamics 365 and Microsoft 365 is a key selling point for the platform, and you will need to be familiar with these integration capabilities for the MB-901 exam. The goal of this integration is to provide a seamless user experience and to allow users to access Dynamics 365 data and functionality within the context of their everyday work.

The integration with Outlook is one of the most important aspects to understand for the MB-901 exam. The Dynamics 365 App for Outlook allows users to view and interact with Dynamics 365 data directly from within their Outlook inbox. They can track emails and appointments, create new records, and view customer information without having to switch between applications. This can significantly improve productivity and user adoption. You should be able to explain the benefits of this integration.

The integration with Excel is another key feature you should be familiar with for the MB-901 exam. Users can export data from Dynamics 365 to Excel for ad-hoc analysis and reporting. They can also use Excel templates to import data into Dynamics 365. This is particularly useful for bulk data entry or for updating multiple records at once. The ability to leverage the familiar and powerful features of Excel is a major advantage for many users.

The integration with Microsoft Teams has become increasingly important, especially with the rise of remote work. You can embed Dynamics 365 records and dashboards directly within a Teams channel. This allows team members to collaborate on sales opportunities, customer service cases, and other business processes without having to leave the Teams interface. For the MB-901 exam, you should understand how this integration can improve collaboration and communication within an organization.

Connecting and Analyzing Data

The ability to connect to and analyze data from various sources is a core strength of the Dynamics 365 platform. The MB-901 exam will test your understanding of the different ways in which you can work with data in Dynamics 365. This includes not only the data that is stored within the platform itself but also data from external systems. A solid grasp of these data management and analysis capabilities is essential for success on the exam.

The Common Data Service, now known as Dataverse, is the primary data platform for Dynamics 365. As mentioned in the previous part, it provides a secure and scalable foundation for storing and managing business data. For the MB-901 exam, you should understand the role of Dataverse and its key components, such as tables, columns, and relationships. You do not need to know the technical details of how to design a data model, but you should be able to explain the basic concepts.

Data integration is another important topic for the MB-901 exam. You should be familiar with the different tools and technologies that can be used to integrate Dynamics 365 with other systems. This includes Power Automate, which can be used to create automated data synchronization workflows, and dataflows, which are a self-service data preparation feature of the Power Platform. You should also be aware of the existence of pre-built connectors for many popular applications and services.

Data analysis is the final piece of the puzzle. Once you have your data in Dynamics 365, you need to be able to analyze it to gain insights and make informed decisions. The MB-901 exam will expect you to be familiar with the various reporting and analysis tools that are available. This includes the built-in charts and dashboards in Dynamics 365, as well as the more advanced capabilities of Power BI. You should be able to explain the purpose of each of these tools and when you would use them.

Understanding Model-Driven Apps for MB-901

A substantial portion of the MB-901 exam, accounting for 25-30% of the questions, is dedicated to model-driven apps in Dynamics 365. These applications form the core of the customer engagement side of the platform and include popular apps like Dynamics 365 Sales, Marketing, Customer Service, and Field Service. A thorough understanding of these applications, their features, and their target business scenarios is absolutely essential for anyone aspiring to pass the MB-901 exam. This is a critical area of study that you cannot afford to overlook.

Model-driven apps are built on top of the Common Data Service (now Dataverse), which provides a unified data model and a consistent user interface. This means that once you understand the basic principles of one model-driven app, you will find it much easier to learn the others. The MB-901 exam will test your ability to differentiate between the various model-driven apps and to identify the most appropriate application for a given business need. For example, you should be able to explain why a company would use Dynamics 365 Customer Service to manage support cases, rather than Dynamics 365 Sales.

As you prepare for this section of the MB-901 exam, it is important to focus on the business value that each model-driven app provides. The exam is less concerned with the technical details of how to configure these apps and more focused on your understanding of their capabilities and benefits. You should be able to articulate how each app can help an organization to improve its processes, enhance customer relationships, and achieve its business goals. This business-centric perspective is key to success on the exam.

The official Microsoft learning path for the MB-901 exam provides dedicated modules for each of the major model-driven apps. These modules are an invaluable resource for your studies. They will walk you through the key features and functionalities of each app, providing you with the knowledge you need to answer the exam questions. Make sure to pay close attention to the case studies and examples provided in the learning path, as they will help you to understand how these apps are used in real-world scenarios.

Introduction to Dynamics 365 Sales

Dynamics 365 Sales is a powerful application designed to help organizations manage their sales processes from lead to close. For the MB-901 exam, you will need to have a solid understanding of the key features and concepts of Dynamics 365 Sales. This includes the entire sales lifecycle, from lead generation and qualification to opportunity management, quoting, and order fulfillment. You should be able to describe the purpose of each stage in the sales process and the corresponding entities in Dynamics 365.

A key concept in Dynamics 365 Sales that you must understand for the MB-901 exam is the lead-to-opportunity process. A lead is a potential customer or sale. Once a lead is qualified, it is converted into an opportunity, which represents a potential sale that you are actively pursuing. The opportunity record is where you track all the details of the potential deal, including the estimated revenue, close date, and sales stage. You should be able to explain this process and the relationship between leads and opportunities.

Dynamics 365 Sales also includes a number of tools to help sales teams to be more productive. For the MB-901 exam, you should be familiar with features like the sales playbook, which provides guidance on how to handle different sales scenarios, and the product catalog, which is used to manage the products and services that you sell. You should also be aware of the sales forecasting capabilities of the application, which help sales managers to predict future revenue.

The MB-901 exam will also expect you to know about the different editions of Dynamics 365 Sales, namely Sales Professional and Sales Enterprise. Sales Professional is a streamlined version of the application that is designed for small and medium-sized businesses with simpler sales needs. Sales Enterprise is the full-featured version of the application, with advanced capabilities like sales goals, territory management, and custom sales processes. You should be able to explain the key differences between these two editions.

Introduction to Dynamics 365 Marketing

Dynamics 365 Marketing is an application that helps organizations to plan, execute, and measure their marketing campaigns. For the MB-901 exam, you will need to have a foundational understanding of the capabilities of Dynamics 365 Marketing. This includes features for email marketing, customer journeys, event management, and lead scoring. You should be able to explain how these features can be used to attract, nurture, and qualify leads for the sales team.

Customer journeys are a core concept in Dynamics 365 Marketing that you must understand for the MB-901 exam. A customer journey is an automated, multi-step marketing campaign that guides a customer through a predefined path. For example, you could create a customer journey that sends a series of welcome emails to new subscribers, followed by a special offer. You should be able to describe the purpose of customer journeys and the types of actions they can perform.

Event management is another key feature of Dynamics 365 Marketing that you should be familiar with for the MB-901 exam. The application provides a comprehensive set of tools for planning and managing both in-person and virtual events. This includes features for event registration, session management, speaker management, and post-event follow-up. You should understand how these features can help organizations to run successful events and to generate leads from those events.

Lead scoring is a powerful feature in Dynamics 365 Marketing that helps to prioritize leads for the sales team. You can create scoring models that automatically assign points to leads based on their demographic information and their interactions with your marketing initiatives. For the MB-901 exam, you should be able to explain the purpose of lead scoring and how it can help to improve the efficiency and effectiveness of the sales process. This is a key aspect of marketing automation.

Introduction to Dynamics 365 Customer Service

Dynamics 365 Customer Service is an application designed to help organizations manage their customer support operations. For the MB-901 exam, you will need to understand the key features and concepts of Dynamics 365 Customer Service. This includes case management, service level agreements (SLAs), and knowledge management. You should be able to explain how these features can be used to provide a consistent and high-quality customer service experience.

Case management is the heart of Dynamics 365 Customer Service. A case is a record that tracks a customer's issue or request from the time it is reported until it is resolved. For the MB-901 exam, you should be familiar with the case lifecycle, including case creation, assignment, and resolution. You should also be aware of features like queues, which are used to manage the workload of customer service agents, and routing rules, which automatically assign cases to the appropriate agent or team.

Service Level Agreements (SLAs) are a critical component of any customer service operation. An SLA is a contract that defines the level of service that a customer can expect to receive. In Dynamics 365 Customer Service, you can create SLAs that define key performance indicators (KPIs) for case resolution, such as the time to first response and the time to resolution. The MB-901 exam will expect you to understand the purpose of SLAs and how they are used to measure and track service performance.

Knowledge management is another important feature of Dynamics 365 Customer Service. The application includes a built-in knowledge base that allows you to create and manage articles that provide answers to common customer questions. These articles can be used by both customer service agents and customers themselves, through a self-service portal. For the MB-901 exam, you should be able to explain how a knowledge base can help to improve case resolution times and to reduce the number of support requests.

Introduction to Dynamics 365 Field Service

Dynamics 365 Field Service is an application that is designed for organizations that provide service to their customers at their location. This includes industries like manufacturing, utilities, and healthcare. For the MB-901 exam, you will need to have a foundational understanding of the capabilities of Dynamics 365 Field Service. This includes features for work order management, resource scheduling, and inventory management. You should be able to explain how these features help to optimize field service operations.

Work order management is a core concept in Dynamics 365 Field Service. A work order is a record that contains all the information about a service task that needs to be performed at a customer's location. This includes the customer's contact information, the location of the service, the skills and equipment required, and the tasks that need to be completed. For the MB-901 exam, you should be familiar with the work order lifecycle, from creation and scheduling to completion and invoicing.

Resource scheduling is a key feature of Dynamics 365 Field Service that you must understand for the MB-901 exam. The application includes a powerful scheduling engine that helps to dispatch the right technician with the right skills and equipment to the right job at the right time. The schedule board provides a visual representation of all the work orders and the available resources, making it easy for dispatchers to manage the schedule. You should be able to explain the benefits of automated scheduling.

Inventory management is another important aspect of Dynamics 365 Field Service. The application allows you to track the inventory of parts and equipment that are used to complete work orders. This includes managing inventory levels at different warehouses and on technician's trucks. For the MB-901 exam, you should understand how inventory management in Field Service can help to ensure that technicians have the parts they need to complete their jobs on the first visit.

Exploring Model-Driven App Integrations

The power of model-driven apps is greatly enhanced by their ability to integrate with other applications and services. The MB-901 exam will expect you to have a basic understanding of these integration capabilities. This includes not only the integration with other Microsoft products, which we discussed in a previous part, but also the integration with third-party systems. A solid grasp of these integration patterns is essential for understanding the full potential of the platform.

One of the key integration points for model-driven apps is with Dynamics 365 Customer Insights. Customer Insights is a customer data platform (CDP) that allows you to consolidate data from various sources to create a unified view of your customers. For the MB-901 exam, you should understand how Customer Insights can be used to enrich the customer profiles in your model-driven apps with data from other systems, such as your website or your point-of-sale system.

The MB-901 exam may also touch on the integration of model-driven apps with other Dynamics 365 applications, such as the finance and operations apps. For example, there is a built-in integration between Dynamics 365 Sales and Dynamics 365 Business Central that allows you to synchronize customer and product data between the two systems. You should be aware of these out-of-the-box integrations and the business scenarios they support.

Finally, you should have a high-level understanding of the tools and technologies that can be used to build custom integrations with model-driven apps. This includes the Power Platform, which we have already discussed, as well as the APIs that are available for developers. While you will not need to know how to write code for the MB-901 exam, you should be aware that these options exist for extending the platform and connecting it to other systems.

Go to testing centre with ease on our mind when you use Microsoft MB-901 vce exam dumps, practice test questions and answers. Microsoft MB-901 Microsoft Dynamics 365 Fundamentals certification practice test questions and answers, study guide, exam dumps and video training course in vce format to help you study with ease. Prepare with confidence and study using Microsoft MB-901 exam dumps & practice test questions and answers vce from ExamCollection.