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Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Bundle

$44.99

Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Certification Bundle

Microsoft Dynamics 365 for Customer Service

Includes 155 Questions & Answers

Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Certification Bundle gives you unlimited access to "Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate" certification premium .vce files. However, this does not replace the need for a .vce reader. To download your .vce reader click here
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Bundle
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Bundle

Microsoft Dynamics 365 for Customer Service

Includes 155 Questions & Answers

$44.99

Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Certification Bundle gives you unlimited access to "Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate" certification premium .vce files. However, this does not replace the need for a .vce reader. To download your .vce reader click here

Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Certification Exams Screenshots

Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Product Reviews

Download Free Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Practice Test Questions VCE Files

Exam Title Files
Exam
MB-230
Title
Microsoft Dynamics 365 for Customer Service
Files
4
Exam
PL-200
Title
Microsoft Power Platform Functional Consultant
Files
4

Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Certification Exam Dumps & Practice Test Questions

Prepare with top-notch Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification practice test questions and answers, vce exam dumps, study guide, video training course from ExamCollection. All Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification exam dumps & practice test questions and answers are uploaded by users who have passed the exam themselves and formatted them into vce file format.

When you talk about the top certification providers, it is very difficult to forget about Microsoft. It offers loads of certificates that have helped thousands of professionals from around the world. And Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate is one of the most popular choices among the IT specialists. It is important to know that anyone who is willing to get this certification will need to sit for the Microsoft MB-230 and Microsoft PL-200 exams.

Prerequisites

One of the most important questions that people need to ask is whether they are perfect for this path. The MB-230 and PL-200 exams are intended for those individuals who have experience using D365 Customer Service and are able to meet the user needs with its help. Therefore, you should have knowledge of Service Level Agreements, visualization, Unified Service Desk, queues, knowledge base, entitlements, and more.

Exam Details

The Microsoft exams required for this associate-level certification can be difficult to pass for anyone who is not prepared for them in every sense of the word. Therefore, you need to know about the structure and features of these tests. Thus, you should understand that each exam is 180 minutes long and consists of 40 to 60 questions that are based on the multiple-choice and multiple-response formats. The passing score for each test is 700 points on a scale of 100-1000. If the candidates want to finish the exams within the time limit, they will need to keep an eye on the clock and be able to answer the questions quickly. The tests cost $165 each and are available in the English language only.

Exam Topics

The Microsoft MB-230 exam consists of various topics and each of them makes up a certain number of questions. It is imperative that the students spend enough time on each section otherwise they will not fully understand the concepts. The domains included in this certification test are as follows:

Manage Cases & Knowledge Management (20-25%) – In this part of the test, you will need to learn the following details:

  • Implement knowledge management;
  • Configure and automate cases;
  • Manage and create cases.

Manage Queues, SLAs, & Entitlements (15-20%) – To master this topic, you are required to have the following skills:

  • Manage and create SLAs;
  • Manage and create entitlements;
  • Manage and create queues.

Implement Scheduling (10-15%) – If you want to succeed in this domain, you should prepare for the following tasks:

  • Manage services;
  • Manage resources.

Implement Omni-channel for CS (30-35%) – This is the largest section of the whole exam content, so you need to pay attention to the following:

  • Configure the supervisor experience;
  • Manage channels;
  • Configure the agent experience;
  • Distribute work;
  • Implement Power Virtual Agents;
  • Deploy Omni-channel for Customer Service.

Manage Analytics (10-15%) – The potential candidates need to learn the following details to deal with this area:

  • Configure and create visualizations;
  • Configure Customer Service Insights.

As for the Microsoft PL-200 exam, it is important to learn the following topics, which create the overall content:

Configure Microsoft Dataverse (25-30%) – The first domain covers the largest amount of the whole content, so you need to be ready for the following subsections:

  • Manage the existing data models;
  • Create & manage processes;
  • Configure security settings & Dataverse.

Create Applications with the Use of Power Apps (20-25%) – In this area, the following skills will be evaluated:

  • Create portal & canvas apps;
  • Create canvas apps;
  • Create model-driven apps.

Develop Power Automate (15-20%) – To be able to deal with the questions from this section, you should know the following:

  • Build of desktop flows;
  • Create & manage business process flows;
  • Create flows.

Implement Power Virtual Agents Chatbots (10-15%) – The next subject area is all about the following:

  • Configure entities;
  • Configure topics;
  • Create a chatbot.

Integrate Power Apps with Other Services & Apps (15-20%) – The last topic includes the following details that you need to learn:

  • Integrate Power Apps with Microsoft 365;
  • Implement AI Builder;
  • Integrate Power BI with Power Apps.

Preparation Process

The way you prepare for these certification exams will have a huge impact on the final outcome. The Microsoft tests have the tendency to be a little difficult at times and that is why it is advised to study each and every topic carefully. Fortunately, you can find almost all of the relevant study materials directly on the official website.

There are two available learning routes, one of them is free and the other is paid. The paid training is a collection of online lectures that are conducted by the Microsoft certified instructors. They are led by the true experts of the field and are fully able to explain the details of the topics. The biggest benefit that this option has to offer is that the applicants get a chance to talk to their instructors. This will allow them to ask any questions that they may have. Going for the free learning paths is another variant you can opt for. If you choose these paths, you will have to study using the following training courses:

  • Creating surveys with Dynamics 365 Customer Voice;
  • Working with knowledge management solutions in D365 Customer Service;
  • Working with entitlements & SLAs in D365 Customer Service;
  • Working with the cases in D365 Customer Service.

One of the biggest mistakes people make is that they stop after they have explored all the topics included in the exam. However, they should measure their knowledge of the content of the test. Therefore, you should always be sure that you can save the correct information because if you cannot remember the answer to a question during the actual exam, you will lose some important marks.

The best way to evaluate your knowledge is with the help of practice tests. There are many mock exams that you can find online, and it is better to take a few of them. These tests allow you to learn more about the actual exam and know how to answer each question. It will also help you understand how to work on your time management skills. The potential candidates can also use the official study guides. These books contain some very important tips that will help you pass your exam. Aside from these resources, you should also join online communities. They are full of those individuals who have taken the Microsoft tests in the past, so they will be able to walk you through the experience and teach you how to score the highest marks. Other community members can also help you find additional tools to help you prepare for your certification exam.

Career Prospects

Microsoft Dynamics 365 is widely adopted by the companies and that is why they need people who can work with this technology and help the customers when needed. Generally speaking, the organizations tend to prefer the certified individuals for these positions as they are able to trust them much more easily. Thus, if you are able to earn this associate-level certification, it will be a lot easier for you to get a job in this area. You can become a D365 Functional Consultant, a CRM functional Consultant, or a Microsoft Dynamics Consultant. The certificate will also allow you to negotiate a much better salary package, which can be about $137,000 per year.

ExamCollection provides the complete prep materials in vce files format which include Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification exam dumps, practice test questions and answers, video training course and study guide which help the exam candidates to pass the exams quickly. Fast updates to Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification exam dumps, practice test questions and accurate answers vce verified by industry experts are taken from the latest pool of questions.

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