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ITIL V3 Foundation Certification Exam Dumps & Practice Test Questions
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ITIL V3 Foundation is an entry-level certification offered by AXELOS that introduces the candidates to the key elements, concepts, and terminology related to the Information Technology Infrastructure Library (ITIL), a set of practices for the IT service management that focuses on aligning these services with the business needs. To obtain this certificate, the applicants are required to pass a single exam.
The ITIL V3 Foundation certification is the first level within the ITIL V3 scheme. After earning this certificate, the students can go for the advanced-level options, such as Practitioner, Intermediate, Expert, and Master. It is worth mentioning that ITIL has recently evolved from ITIL V3 to ITIL 4. All the ITIL V3 certification exams will be discontinued by the end of 2021.
Potential Candidates and Prerequisites
The intended candidates for the ITIL V3 Foundation certification are the professionals seeking to gain a general understanding of the ITIL framework as well as how it may be used to improve the quality of IT service management within an enterprise. It also suits the IT practitioners who are currently employed by the organizations that have adopted and adapted ITIL. In addition, the target audience for this certificate may include business managers as well as business process owners.
There are no particular prerequisites for this certification and its exam. However, it is recommended for the candidates go through the ITIL Foundation syllabus before they take the qualifying test. Apart from that, your experience with IT services is highly recommended.
Qualifying Exam and Its Details
The ITIL V3 Foundation certification exam provides the students with general awareness regarding the core elements along with the terminology and concepts associated with the ITIL service lifecycle. After completing this test, the candidates will understand the lifecycle stages, the procedures associated with them, as well as their contribution to the practices of service management. The duration of the exam is 60 minutes in which the individuals have to attempt 40 questions. The questions are presented in the multiple-choice format. It is a closed book test, which means that no reference materials are allowed to use during the exam session. To clear this test, one must score 26 points out of 40.
The qualifying exam for the ITIL V3 Foundation certification encompasses a wide range of knowledge and skills that are grouped into several units. The outline of the topics covered in this test is provided below:
This unit is designed to help the candidates determine the concept of a service as well as comprehend the concept of service management as a practice. This includes the specific skills, such as describing the concept of best practices in the public domain; describing why ITIL is successful; determining the concept of a service; determining the concept of service management; determining the concept of IT service management; explaining the concept of stakeholders in the context of service management; defining processes & functions; explaining the process model as well as the characteristics of processes.
This domain focuses on the value of the ITIL service lifecycle. The applicants will need to understand how the processes integrate with each other and explain the scope, objectives, as well as business value for each lifecycle phase. The skills covered within this topic are describing the structure of the ITIL service lifecycle; explaining what value service strategy, service design, service transition, as well as service operation provide to the business, etc.
This section deals with the key terminology and concepts of service management. This includes utility & warranty; assets, resources & capabilities; governance; risk management; service catalogue; service portfolio; and business case, among other concepts.
Here the candidates should be conversant with the key principles & models of service management that will enable them to balance the opposing forces within service management. The required skills include describing value creation via services; explaining the continual service improvement approach; understanding the role of measurement for continual service improvement, etc.
Within this subject area, the learners must possess an understanding of how the service management processes contribute to the ITIL service lifecycle. They also should be able to explain the purpose, scope, objectives, fundamental concepts, interfaces & activities for the core processes.
In the framework of this module, the examinees should be capable of explaining the role, objectives, as well as organizational structures of the service desk functions. They also should be able to state the role, objectives, and overlap of technical management, application management, and IT operations management functions.
Within this unit, the applicants must demonstrate that they are familiar with the responsibilities of some of the core roles in service management, including process manager, process owner, process practitioner, and service owner.
This last domain is created to help the test takers gain an understanding of how service automation assists with expediting service management processes.
Resources for Thorough Preparation
The individuals preparing for the ITIL V3 Foundation certification exam has multiple options to prepare for it. The first thing to do during your preparation process is to download the ITIL V3 Foundation Syllabus on the official webpage and get acquainted with the topics covered in the test. Then you can proceed with the classroom training delivered by the AXELOS’ Accredited Training Organizations located worldwide. You can use the training search on the certification webpage to find the nearest ITIL training provider. The classroom training usually lasts two and a half days and the exam takes place at its end (this may vary depending on the provider).
You can also take advantage of the sample papers produced by AXELOS. These resources will show you how the questions are presented in the exam. You can also use the sample papers to check your current level of knowledge. The materials can be accessed directly on the official website.
There are also numerous third-party courses and self-study materials that are available on the Internet. You can purchase the dedicated books on Amazon to build a required knowledge base for your certification exam. Some of the recommended guides for the ITIL V3 Foundation test are the following:
Employment and Salary Opportunities
The ITIL V3 Foundation certification is recognized and respected by many leading companies all over the globe. According to the latest research, the candidates with this sought-after certificate are more employable and preferred by the organizations over the non-certified applicants. Obtaining this certification opens many doors in terms of professional growth. Some of the job roles, which are available to the certificate holders, are as follows:
The average salary profile for the certified specialists is $104,935 per annum, as estimated by PayScale. Depending on their positions, they can earn as much as $182,000 per year.
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