What You Need to Know About ITIL Qualifications and Certifications
ITIL practices are designed to help organizations identify areas that need improvement. These are vendor- and industry-neutral guidelines that help companies optimize and streamline their processes, maximize the efficiency and reduce costs. To understand what ITIL is about, it helps to know a little of its history.
Back in 1980s, the UK Government’s Central Computer and Telecommunications Agency (CCTA) developed a set of recommendations to respond to the growing dependence on the information technology. CCTA recognized that without standard practices, government agencies and private sector contracts were forced to come up with their own IT management practices.
As a result, IT Infrastructure Library came along as a collection of books, each covering a specific practice within IT service management. ITIL was built around a process-model based view of controlling and managing operations. The initial publication (ITIL v1) covered 7 years from 1989-1996 and included over 30 volumes.
In 2001, ITIL v2 was released. It consolidated the publications into nine logical sets, making the library more accessible (and affordable). The edition grouped related process guidelines to match different aspects of IT management, services and solutions. Although ITIL version 2 has been amended since 2001, it remains the current version today.
How can ITIL help organizations today? It includes valuable guidelines for streamlining the processes by maximizing the potential of technology, which leads to better efficiency and balanced workload. The relevance of ITIL is proven by the popularity of ITIL qualifications and certification exams. ITIL certifications validate their holders’ understanding of the best management practices, with this expertise being highly valuable to government organizations, non-profits and commercial enterprises alike.
ITIL’s Qualification Scheme is based on the modular approach when all ITIL and ITIL-related qualifications are assigned a specific credit value. There are 5 levels of qualifications in the ITIL qualification layout.
When a candidate completes a given level of the ITIL examination, he or she is given the certification and the attributed credits. Each level of certification has its own requirements, all of which include earning a specific number of credits.
The ITIL Credit System also recognizes ‘ITIL Complementary Qualifications’ by giving credits for some credentials the candidate has received from other vendors, relevant to the ITIL body of knowledge. These credentials include APMG-International qualifications: Problem Analyst, Lean IT, ISO/IEC 20000, Service Catalogue, Configuration Management Database, Change Analyst, Sourcing Governance Foundation (SGF), BiSL, ASL2. Other recognized certifications are IT Service Management Foundation (EXIN), Certified Process Design Engineer (LCS certification), and BCS Specialist Qualifications in IT Service Management.
While the ITIL website allows for convenient calculation of your credits, the most common question ITIL candidates and wannabes ask is ‘How high up do I have to go? Is ITIL Foundation enough? Do I need to have an Expert level certification? Experts agree that ITIL Foundation is way too basic to be taken as a serious career step in the long run, so we recommend that you aim for the Expert or Master qualification to maximize your career potential and validate your knowledge and understanding of current information technology management practices.
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