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ITIL ITILSC-SOA Practice Test Questions, Exam Dumps

ITIL ITILSC-SOA ITIL Service Capability Service Offerings and Agreements exam dumps vce, practice test questions, study guide & video training course to study and pass quickly and easily. ITIL ITILSC-SOA ITIL Service Capability Service Offerings and Agreements exam dumps & practice test questions and answers. You need avanset vce exam simulator in order to study the ITIL ITILSC-SOA certification exam dumps & ITIL ITILSC-SOA practice test questions in vce format.

ITIL Certification in Service Offerings and Agreements is a freestanding certificate. At the same time, this is a section of the ITIL Intermediate Capability domain as well as a module that is related to the ITIL Expert Certification in IT Service Management. To obtain this certificate, the specialists need to pass the ITILSC-SOA exam. It is developed to check the individuals’ skills that are required to apply the Service Offering & Agreement (SOA) practices service management life cycle, especially in specific core ITIL roles, processes, and purpose areas. These include service portfolio administration, financial management for Information Technology services, and supplier management, as well as demand management, administration of service level, administration of business relationship, and service catalog management.


The specialists who plan to get this certificate have to already hold the ITIL Foundation certification. It is recommended that the examinees understand the Information Technology terminology and the context of agreement management as well as service offerings in their specific business environments. In addition, the candidates need to have at least two years of professional experience in the field of Information Technology service management. The intended audience for the test is Business Managers, IT Professionals, and Business Process Owners, among others.

Exam Details

ITIL ITILSC-SOA has the time frame of one hour and a half and includes the questions of multiple-choice type. The passing score is 28 on a scale of 40. The exam is available in the English, Japanese, German, Danish, French, Spanish (Latin America), and Brazilian Portuguese languages.

Exam Topics

The professionals need to get acquainted with the subject areas that are covered in the ITIL ITILSC-SOA test in advance. For this purpose, they may download the exam blueprint from the certification webpage. The following are the highlights of the key domains:

  • Basics of SOA

    The first module requires that the specialists possess extensive knowledge of the core concepts and terms of SOA. These include the lifecycle in the Service Offerings and Agreements context, understanding of ROI & business cases, and the way requirements are recognized through the Service Offerings and Agreements processes.

  • Working with a Service Portfolio

    This part covers the learners’ knowledge, analysis, and interpretation of service portfolio administration relationships, techniques, and principles as well as their usage for the efficacious administration of SOA. It includes concepts, activities, operations, methods, and roles.

  • Service Catalog Management

    The next section focuses on the applicants’ knowledge of the principles, relationships, relations, and application of service catalog management for the efficacious management of SOA. It covers the service catalog as it relates to the technical service catalog, service portfolio, and business catalog, and how they are utilized for ensuring the quality of service in SOA.

  • Working with a Service Level

    This subject area checks the examinees’ knowledge of the application, techniques, relationships, and principles of the administration of service level. It requires that the test takers understand the concepts, roles, activities, and operations of the administration of a service level as well as the interfaces with other processes.

  • Demand Management

    The next topic covers one’s knowledge, analysis, and interpretation of demand administration techniques, principles, and relationships as well as their usage for the efficacious administration of SOA. It includes a comprehension of the concepts, roles, and operations as well as activities of demand administration processes. In addition, it covers an understanding of service portfolio interactions with the management of demand as well as Metrics and Critical Success Factors related to the management of demand in assistance for Service Offerings and Agreements.

  • Supplier Management

    This section measures the candidates’ knowledge of supplier management relationships, principles, and techniques as well as their usage for the efficacious administration of SOA. In addition, it assesses their comprehension of supplier management activities and components, among others.

  • Financial Management for Information Technology Services

    As for this module, the professionals should possess a comprehension of the techniques, principles, relationships, and application of financial management for Information Technology services. These include the components and activities, operations as well as the role of financial management for Information Technology and their organizational structure.

  • Working with Business Relationship

    The next part assesses the individuals’ knowledge of the relationships, techniques, principles, and application of the administration of the business relationships, covering Critical Success Factors and metrics related to the administration of the business relationships with the assistance of SOA.

  • SOA Responsibilities & Roles

    This objective focuses on the knowledge, analysis, interpretation of the Service Offerings and Agreements roles and their usage for the efficacious administration of SOA.

  • Considerations About Technology and Implementation

    The last domain checks the students’ comprehension of the tools of service management and how/where to use them in SOA for the process implementation. It also covers different tools, which support SOA.

Preparation Process

ITIL ITILSC-SOA requires thorough preparation, so the applicants need to be pretty serious about it. They may consider using the official training course designed to help the students understand five ITIL lifecycle stages. These include service strategy, service transition, service operation, service design, as well as continual service improvement. Moreover, the course proposes guidance on the best way to develop service offerings for the support of users and business needs. The specialists can find the details of this training option on the certification webpage.

In addition, the learners may consider utilizing other preparation tools. For instance, these can be various study materials from the 3rd-party platforms (books, practice tests, as well as exam dumps). Just choose something that fits your preferences and needs. At the same time, it is pretty important to make sure that you use only verified resources that will help you succeed.

Career Path

The individuals who complete the ITIL ITILSC-SOA exam and earn the related certification can explore various positions. They can work in the field of IT management and think about the following job roles: a Service Portfolio Manager, a Supplier Relationship Manager, an IT Finance Manager, as well as a Service Level Manager. The average remuneration for these titles is $98,000 per year.

Go to testing centre with ease on our mind when you use ITIL ITILSC-SOA vce exam dumps, practice test questions and answers. ITIL ITILSC-SOA ITIL Service Capability Service Offerings and Agreements certification practice test questions and answers, study guide, exam dumps and video training course in vce format to help you study with ease. Prepare with confidence and study using ITIL ITILSC-SOA exam dumps & practice test questions and answers vce from ExamCollection.

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