Question 240
A security steering team reviews this situation: A retailer reports total cyber events without differentiating severity, root cause or handling times. Which action best resolves the specific management need?
Explanation
Correct Answer
Analyze incident patterns to identify management-system weaknesses and response opportunities. The specific evidence is that a retailer reports total cyber events without differentiating severity, root cause or handling times. In practical terms, the team should trend incident types, impacts, response time, repeated causes and corrective actions. Effectiveness can then be demonstrated when management review receives actionable evidence of recurrence reductions and response improvements. Without this intervention, the main exposure is persistent systemic weaknesses hidden by undifferentiated incident reports.
Incorrect Answers
Assess conformity using adequate objective evidence against explicit audit criteria. This is a plausible intervention for a different ISMS issue, such as when a manufacturer dismisses conflicting access records solely because the responsible manager assures everything is fine. It does not directly remedy security incident trend analysis in the described case. Here the primary action is to analyze incident patterns to identify management-system weaknesses and response opportunities. Case: A retailer reports total cyber events without differentiating severity, root cause or handling times.
Test representative control operation against intended security outcomes. This is a plausible intervention for a different ISMS issue, such as when an insurer claims that privileged sessions are recorded but has never tested whether recording works. It does not directly remedy security incident trend analysis in the described case. Here the primary action is to analyze incident patterns to identify management-system weaknesses and response opportunities. Case: A retailer reports total cyber events without differentiating severity, root cause or handling times.
Evaluate whether entitlement reviews actually detect and remove inappropriate rights. This is a plausible intervention for a different ISMS issue, such as when a clinic records privileged account checks but never follows up on overdue entitlement removals. It does not directly remedy security incident trend analysis in the described case. Here the primary action is to analyze incident patterns to identify management-system weaknesses and response opportunities. Case: A retailer reports total cyber events without differentiating severity, root cause or handling times.





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