Question 10
A staff account exists but all new logins are denied despite a valid password. A blocked sign-in flag was recently set. What is the first fix?
Explanation
Correct Answer
A Microsoft Entra account can exist and hold a valid credential while its Block sign-in state prevents new successful authentication. The staff member's issue began when the blocked flag was set, so review the administrative setting and the security reason for it rather than assuming the password is incorrect. If the block was imposed intentionally for risk or offboarding, an operator must not bypass that control. If authorized to restore access, remove the block through supported administration, observe the change, and test a new sign-in. Password reset and account enablement are separate operations; only the latter directly addresses this stated cause.
Incorrect Answers
'Check account lockout state and supported unlock workflow separately from password reset' applies to a different feature boundary because unlocking login attempts and replacing a password solve different conditions and can require different controls. In the stated scenario where a staff account exists but all new logins are denied despite a valid password. A blocked sign-in flag was recently set, 'Check account lockout state and supported unlock workflow separately from password reset' does not satisfy the mechanism that existence and password validity are insufficient when the account is explicitly disabled for authentication. The necessary action is 'Review and correct the account's sign-in blocked state under policy', which should be checked against this Azure resource's actual permissions and state.
Resetting a password addresses a lost or compromised secret, but the prompt identifies an explicit account-level Block sign-in setting as the cause. If that flag stays set, the tenant continues to reject new authentication despite the changed password. Self-service reset therefore cannot establish that this particular employee may sign in. Verify why the account was blocked, obtain an authorized decision on whether to restore it, and change the enabled state only when that decision permits access. A successful password-reset email is not evidence that the account's sign-in block was cleared.
When security must stop an employee's future directory sign-ins while retaining records for an investigation, the action 'Disable the Entra user account and revoke existing sessions as authorized' can be relevant: disablement blocks new authentication without erasing the identity and audit record; revoke existing access separately. For the different problem of a staff account exists but all new logins are denied despite a valid password. A blocked sign-in flag was recently set, 'Disable the Entra user account and revoke existing sessions as authorized' misses the mechanism that existence and password validity are insufficient when the account is explicitly disabled for authentication. Choosing 'Disable the Entra user account and revoke existing sessions as authorized' would address that other need, whereas 'Review and correct the account's sign-in blocked state under policy' is intended to solve the stated condition.






Microsoft Azure Administrator (AZ-104) Practice Tests