Question 170
A Copilot Studio support topic gets two equally plausible intent matches. Which fallback behavior should be used?
Explanation
Correct Answer
A clarification step prevents ambiguity from causing unintended service changes.
Incorrect Answers
Parallel side effects can produce multiple transactions.
Random selection can trigger the wrong workflow.
Topic ordering is not user confirmation and can run the wrong transaction; clarification must precede side effects.



Agentic AI Business Solutions Architect (AB-100) Practice Tests