Question 700
A business pilot has two workstreams that must each meet its own acceptance condition. Workstream 1: A service catalog is updated weekly but the assistant cites an old downloaded copy. Workstream 2: A service desk needs a model-assisted triage process that handles ambiguous requests. Select TWO actions that together address both requirements.
Explanation
Correct Answers
Routing needs a fallback when classification is uncertain or high impact.
Stale reference material can make an otherwise well-written answer operationally wrong.
Incorrect Answers
For stable project scope context, a shared reference reduces conflicting interpretations of recurring terms. A shared definition prevents separate teams from inventing conflicting deliverables. This does not resolve knowledge refresh cadence.
For idempotent workflow integration, repeatable actions prevent retries from multiplying records after uncertain responses. The system must first check whether the previous attempt already changed state. This does not resolve triage with uncertainty escalation.



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