Question 50
A service design review has two independent workstreams. Workstream 1: A sales coordinator needs follow-up emails tailored to different prospect roles. Workstream 2: A marketing email drafts a specific performance guarantee that sales cannot substantiate. Select TWO actions that together address both requirements.
Explanation
Correct Answers
Role-specific context prevents a one-size-fits-all pitch and supports distinct useful drafts.
Externally binding claims require validated evidence and appropriate authority. Unsupported promises can mislead prospective customers and create contractual exposure.
Incorrect Answers
A correspondence task benefits from practical details and a specific action for the recipient. It does not address the stated need for role-tailored sales drafts.
Machine-consumable formats fail when descriptive text is mixed into the data stream. It does not address the stated need for marketing guarantee signoff.



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