Question 50
Two cloud decisions must be made in the stated order. Finding 1: A call-center application needs to recognize customer intents and build a conversational interface rather than train a general-purpose model from scratch. Finding 2: A legal knowledge portal needs enterprise search over approved documents and wants relevance-based retrieval rather than a simple storage bucket listing. Which two-part response addresses both findings in order?
Explanation
Correct Answer
For finding 1: Lex provides tooling for conversational application interactions and intent handling. For finding 2: Kendra supports search across connected information sources with appropriate access configuration. Both actions are required.
Incorrect Answers
The actions are reversed. The correct order is (1) Evaluate Amazon Lex for a supported conversational text or voice interface. (2) Evaluate Amazon Kendra for an eligible intelligent enterprise search use case.
For finding 2: Kendra supports search across connected information sources with appropriate access configuration. That action addresses a different situation: An operations team assumes an AI service can use protected customer data without permissions or governance simply because it is AWS-managed.
For finding 1: Lex provides tooling for conversational application interactions and intent handling. That action addresses a different situation: A data science group wants a managed environment to build, train, and deploy machine learning models instead of assembling every tool on EC2.






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