Question 350
A call-center application needs to recognize customer intents and build a conversational interface rather than train a general-purpose model from scratch. Which option best meets this requirement?
Explanation
Correct Answer
Lex provides tooling for conversational application interactions and intent handling.
Incorrect Answers
Lex provides tooling for conversational application interactions and intent handling. That alternative applies to a different situation: A data science group wants a managed environment to build, train, and deploy machine learning models instead of assembling every tool on EC2.
Lex provides tooling for conversational application interactions and intent handling. That alternative applies to a different situation: An operations team assumes an AI service can use protected customer data without permissions or governance simply because it is AWS-managed.
Lex provides tooling for conversational application interactions and intent handling. That alternative applies to a different situation: A legal knowledge portal needs enterprise search over approved documents and wants relevance-based retrieval rather than a simple storage bucket listing.






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