Question 470
Two reviewers assign opposite scores to the same generated customer reply. What should the team choose?
Explanation
Correct Answer
Calibration improves consistency of subjective human judgments, supporting reliable human grading of answers.
Incorrect Answers
Judge models may have systematic self-preference or format biases. That is useful for trustworthy automated quality judging, not reliable human grading of answers.
Training-test overlap inflates apparent evaluation quality. Its primary purpose is leakage-resistant model evaluation, not reliable human grading of answers.
Evaluation scope must reflect deployed users and use cases. It solves adequate multilingual benchmark coverage, not reliable human grading of answers.






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