Question 190
A customer support agent should remember an approved product preference across follow-up questions. How should this requirement be addressed?
Explanation
Correct Answer
Memory provides context across actions while requiring minimization and expiry controls, supporting consistent multi-step preference handling.
Incorrect Answers
MCP standardizes certain interactions between AI applications and external tools. That is useful for interoperable agent-to-tool connectivity, not consistent multi-step preference handling.
Orchestration coordinates multi-step reasoning and actions with control boundaries. Its primary purpose is supervised multi-step action sequencing, not consistent multi-step preference handling.
Tool calling extends an LLM with authorized real-world operations. That addresses access to live transactional data, not consistent multi-step preference handling.






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