72201X Avaya Exam Dumps & Practice Test Questions
Question 1:
In a SIP trace involving PPM messages, which device initiates the getAllEndpointConfiguration request, and what is it aiming to obtain?
A The Avaya Aura® Session Manager (SM); seeking call log data from Avaya Aura® Communication Manager (CM)
B The SIP endpoint; retrieving its call history via Avaya Aura® Session Manager (SM)
C The Avaya Aura® Session Manager (SM); requesting call history from Avaya Aura® System Manager (SMGR)
D The SIP endpoint; requesting custom handset settings (e.g., volume) from Avaya Aura® Session Manager (SM)
Correct Answer: D
Explanation:
In a SIP-based environment, Post Processing Messages (PPM) are used to facilitate the exchange of configuration and operational data between endpoints and centralized services. One such PPM request is the getAllEndpointConfiguration, which is pivotal during the endpoint registration process.
The correct response is D, where the SIP endpoint sends a getAllEndpointConfiguration request to the Avaya Aura® Session Manager (SM). This request is made to obtain personalized configuration settings—for instance, volume preferences, ringtones, screen contrast, and other device-specific settings. These configurations allow the endpoint to personalize its operation based on the registered user’s profile, enabling a seamless and consistent user experience across sessions and devices.
Let’s evaluate the other options:
A is incorrect because the Session Manager does not use the getAllEndpointConfiguration message to fetch call logs from the Communication Manager (CM). Call logs are managed differently and are not part of this configuration-oriented request.
B is also incorrect since retrieving call history is not the goal of this PPM message. The endpoint is not requesting its call log but rather its configuration parameters.
C is inaccurate because the Session Manager is not the originator of this message; the request comes from the endpoint. Additionally, it does not target the System Manager (SMGR) or relate to call history.
This interaction is essential in SIP ecosystems where endpoint behavior needs to adapt dynamically to the user's settings stored in centralized services. The Session Manager acts as the distribution point for such configurations but does not initiate the request. That responsibility lies with the endpoint, which actively seeks these parameters upon registration or configuration refresh. Thus, D best represents the purpose and direction of the getAllEndpointConfiguration message in a PPM trace.
Question 2:
What is the appropriate method for resetting a Security Module that is showing as inactive?
A Use the CLI in Avaya Aura® Session Manager (SM) to run the reset Security Module command
B Press the Reset button on the Security Module Status page in Avaya Aura® System Manager (SMGR)
C Restart services on the Avaya Session Border Controller for Enterprise (ASBCE)
D Use the Repair option from the Replication page for the affected Session Manager
Correct Answer: B
Explanation:
In the Avaya Aura® platform, the Security Module (SM) serves a vital function in maintaining system integrity through secure communications, authentication, and certificate management. When this module becomes inactive—either due to configuration issues, synchronization failures, or internal errors—it needs to be properly reset to re-establish security operations.
The correct answer is B, which involves using the Avaya Aura® System Manager (SMGR). Specifically, within SMGR, administrators can navigate to the Security Module Status page, where the inactive module is listed. Here, a Reset button is available. Clicking this button triggers a reinitialization of the Security Module, which can re-establish lost connections, reload certificates, and resume secure communication.
Looking at the incorrect options:
A is not valid because although the RHEL CLI can perform many system-level tasks, it does not provide a native command to reset the Security Module directly. Most actions related to the Security Module are centralized within the graphical interface of SMGR.
C is unrelated to the Security Module. The Avaya Session Border Controller for Enterprise (ASBCE) handles media and signaling security at the network edge. Restarting services on ASBCE will not affect the internal status of a Security Module within Session Manager.
D refers to the replication repair process, which is entirely separate. The repair function addresses synchronization and database consistency across Session Managers and System Managers. It is not intended for or effective at resetting Security Modules.
Resetting the Security Module via the SMGR interface is the official and supported method. It is user-friendly and avoids potential configuration mistakes that could arise from command-line operations. This centralized approach ensures that the module's state is monitored and managed in real-time, keeping your communication infrastructure secure and operational. Therefore, B is the correct and recommended method to resolve an inactive Security Module scenario.
Question 3:
What is revealed by SIP messages when using the traceSM tool with the "a=showSM" parameter, as compared to a standard SIP trace?
A the message flow between the network and the SIP container
B the message flow between the Security Module and Session Manager's Call Processing component
C the message flow between the Security Module and Communication Manager
D the message flow between the Security Module and the PPM servlet
Correct Answer: B
Explanation:
When the traceSM command is run with the "a=showSM" option in Avaya Aura® Session Manager, it enhances the SIP trace by highlighting the message flow specifically between the Security Module (SM) and the Call Processing element of the Session Manager. This level of tracing provides additional visibility into how SIP messages are processed internally and how security-related features are applied. These include functions such as authentication, encryption, and policy enforcement, which are often crucial when troubleshooting SIP signaling issues within the system.
Standard SIP traces typically show messages exchanged between endpoints or across network boundaries. However, they don’t provide insight into the internal workflow inside Avaya Aura® Session Manager, especially the security-related processing performed by the SM. The "a=showSM" parameter bridges that gap by exposing this hidden layer of interaction, allowing administrators to troubleshoot security policies or identify issues affecting call processing more effectively.
Let’s review the incorrect options:
A (message flow from network to SIP container) refers to general SIP flow across the system and does not target internal processing within the Session Manager.
C (message flow from SM to Communication Manager) is irrelevant in this context, as traceSM with "a=showSM" doesn’t monitor messages directed toward Communication Manager. It strictly focuses on SM-to-SM Call Processing interactions.
D (SM to PPM servlet) pertains to provisioning and policy management for user endpoints and devices, not SIP signaling for call setup or routing.
In summary, the "a=showSM" option delivers granular trace data that is particularly beneficial when investigating how the Session Manager processes SIP messages through its security module, making B the correct answer.
Question 4:
After system maintenance, a customer is unable to make or receive calls. Which Avaya Aura® Communication Manager command can confirm if the H.248 media gateways are connected and operational?
A Status signaling group x
B Status health
C Status media-gateways
D Trace trunk x
Correct Answer: C
Explanation:
In the given scenario, the customer reports call failures following system maintenance. This raises the possibility that the media gateways, particularly the H.248 gateways, may be disconnected or malfunctioning. To verify their operational status, the best course of action is to execute the "status media-gateways" command in Avaya Aura® Communication Manager.
This command displays real-time information about all configured media gateways, including whether each gateway is in service, out of service, or experiencing link failures. H.248 gateways rely on consistent signaling and control links to maintain communication with the Communication Manager. If those links are down, calls cannot be established, explaining the reported issues.
Let’s examine why the other choices are not ideal:
A (Status signaling group x) helps monitor signaling groups, which manage control signaling between systems. While important for call setup, it doesn’t confirm the physical or logical status of the media gateways themselves.
B (Status health) gives a broad system overview, useful for identifying widespread issues. However, it lacks the granular focus required to determine the status of individual gateways.
D (Trace trunk x) is useful for tracing specific call paths across trunk groups, helping diagnose call routing issues. But it doesn't reveal the connectivity status of the gateways required for media transmission.
Since media gateways serve as the bridge between the SIP infrastructure and TDM/IP endpoints, confirming their status is essential when calls fail. The "status media-gateways" command offers a direct view of gateway health, including IP registration, signaling link state, and alarm status. This helps pinpoint whether the issue lies with the physical connectivity, gateway configuration, or registration state.
Therefore, C is the most suitable answer, as it directly addresses the administrator’s need to verify whether the H.248 gateway links are up and operational.
Question 5:
What is the most reliable method to confirm that a session is actively reaching the Avaya Aura® Media Server (AAMS)?
A Check the Media Server link on the Avaya Aura® System Manager (SMGR) homepage and select "list active sessions".
B Open the AAMS Element Manager and navigate to Monitoring > Active Sessions.
C Use SSH to access AAMS and run the command: list active sessions current.
D In AAMS Element Manager, go to System Status > Element Status, then select More Actions > display active sessions.
Correct Answer: B
Explanation:
The best way to confirm whether a session is successfully reaching the Avaya Aura® Media Server is by using the AAMS Element Manager and selecting Monitoring > Active Sessions. This path offers a direct, visual representation of all active sessions on the server. It's a user-friendly method that requires no command-line knowledge and provides immediate feedback, making it ideal for system administrators and support staff.
Option A, which involves navigating through the System Manager (SMGR), is less optimal. While SMGR provides broad administrative access across the Avaya Aura ecosystem, it lacks the detailed, real-time session monitoring capabilities found within the AAMS Element Manager.
Option C involves using Secure Shell (SSH) to access the server and manually enter a command. While technically valid, this method is more complex and typically reserved for advanced troubleshooting or situations where the graphical interface is unavailable. It’s not the standard procedure for verifying session activity in daily operations.
Option D seems to offer a path within AAMS Element Manager, but it is more cumbersome and indirect. The route through System Status and Element Status is focused more on general system health and administrative actions. Although it may eventually lead to session information, it is not as efficient or intuitive as directly navigating to Monitoring > Active Sessions.
In summary, the simplest, most effective way to verify active sessions on the Avaya Aura® Media Server is by using Monitoring > Active Sessions in the AAMS Element Manager. This method gives you clear, up-to-date session data without unnecessary complexity, making B the correct and most practical choice.
Question 6:
Which tool within the Avaya Aura® Media Server (AAMS) is specifically intended to gather logs and trace files for support diagnostics?
A Security Log
B AAMS Diagnostic Tool (ADT)
C Advanced Monitor
D Debug Logging
Correct Answer: B
Explanation:
When it comes to collecting trace files and log data to support troubleshooting efforts on the Avaya Aura® Media Server, the AAMS Diagnostic Tool (ADT) is the definitive tool to use. Designed specifically for support purposes, ADT aggregates all relevant diagnostic information from the system in one place. This includes log files, trace data, and system configuration details—everything that a support engineer would need to analyze issues effectively.
Option A, the Security Log, is limited in scope. It records events related to system security, such as failed login attempts, policy violations, or access control changes. While important for auditing and compliance, it does not offer the full range of diagnostic data needed for broader troubleshooting tasks.
Option C, Advanced Monitor, is another valuable feature, but its purpose is different. It focuses on real-time monitoring of system performance, such as CPU usage, network throughput, and media channel statistics. Though useful for identifying performance issues, it does not provide the comprehensive trace and log history required for root cause analysis.
Option D, Debug Logging, allows for detailed logging of specific services or functions. However, this tool is used more for live debugging scenarios, where you are trying to watch the behavior of certain system elements in real time. It does not gather a complete diagnostic package like ADT, and using it without proper knowledge can lead to data overload or system performance issues.
To sum up, the AAMS Diagnostic Tool (ADT) is the most robust and efficient option for collecting diagnostic data. It streamlines the process for support teams, ensuring they have access to all necessary logs and traces to diagnose and resolve issues quickly. For these reasons, the correct answer is B.
Question 7:
Which command within Avaya Aura® Communication Manager (CM) helps identify the specific cause behind recurring automatic system restarts?
A. display interchangestatus
B. display restart all
C. display initcauses
D. display reset 4 all
Correct Answer: C
Explanation:
To effectively diagnose repeated automatic restarts in Avaya Aura® Communication Manager (CM), administrators need a command that reveals the underlying trigger of such events. The display initcauses command is built precisely for this purpose. It provides a breakdown of initialization causes, offering insights into the specific reasons the system was restarted. This diagnostic information is essential for isolating problems such as software failures or hardware faults that lead to repeated system resets.
Let’s consider why the other options are less suitable:
A. display interchangestatus: This command provides status reports on the communication channels between CM and external components, such as network trunks or signaling links. While helpful for checking connectivity or hardware path issues, it does not reveal why the CM itself is restarting.
B. display restart all: Although this command shows a historical overview of recent system restarts (including their timestamps), it doesn’t provide the granular detail needed to understand what caused those restarts. It’s useful for timeline correlation but lacks depth in root cause analysis.
D. display reset 4 all: This command is used for resetting specific system entities like alarms or network elements, often in response to maintenance tasks. It doesn’t provide diagnostic information about restart causes and is not relevant for this type of troubleshooting.
The display initcauses command stands out because it directly addresses the root cause by displaying internal error logs that initiated restarts. This allows system administrators to take corrective actions based on precise failure points rather than guessing based on broad symptoms. For ongoing reliability and performance stability, using this command during investigations can significantly reduce downtime and improve service continuity.
Question 8:
During the installation of an Avaya Aura® system, the Trust Management Service uses certificate exchange to establish secure relationships between which two components? (Select two.)
A. Avaya Aura® Session Manager (SM)
B. Avaya Aura® Communication Manager (CM)
C. Identity Management
D. Avaya Aura® System Manager (SMGR)
Correct Answers: A, D
Explanation:
In an Avaya Aura® environment, establishing secure communications between core system components is vital. This is handled through the Trust Management Service (TMS), which uses digital certificates to ensure mutual authentication between components. The certificate exchange process primarily involves key elements that directly manage system configuration and session control.
One of the main components involved is Avaya Aura® Session Manager (SM). SM handles session control across SIP endpoints and interacts with other Avaya and third-party systems. During setup, TMS facilitates a trust relationship with SM so it can securely communicate with other parts of the infrastructure. The certificate exchange ensures data privacy and validates system identities.
The other key component is Avaya Aura® System Manager (SMGR). As the central management portal, SMGR is responsible for the administration of multiple Avaya applications. It plays a major role in trust establishment by managing certificates and distributing them to other entities like Session Manager. This secure link allows SMGR to perform configuration and management tasks reliably across the Avaya Aura system.
Why the other options are incorrect:
B. Communication Manager (CM): Although CM is a core element for call processing and media handling, it doesn’t typically participate in the initial trust setup through TMS. CM may communicate with SM and SMGR, but its trust mechanisms are handled differently and often outside of the certificate-based TMS process.
C. Identity Management: This refers more to the authentication and authorization framework within the Avaya system. While it plays a role in user-level access and policy enforcement, it is not directly involved in the initial system-level trust relationship managed by TMS.
In conclusion, Session Manager (A) and System Manager (D) are the two components directly engaged in trust building via certificate exchange during installation. This ensures a secure, authenticated environment for system operation and management.
Question 9:
Which two types of certificates are required on Avaya Aura® Communication Manager (CM) to successfully set up a TLS connection with Session Manager (SM)?
A. Root or Certificate Authority (CA) and CM Server Identity certificates
B. Root or Certificate Authority (CA) and SIP default certificates
C. Site Root certificates and Security certificates
D. Backup server and default certificates
Correct Answer: A
Explanation:
Establishing a secure TLS (Transport Layer Security) connection between Avaya Aura® Communication Manager (CM) and Avaya Aura® Session Manager (SM) demands the proper implementation of digital certificates that authenticate and encrypt communication between both systems.
Two essential types of certificates are required:
Root or Certificate Authority (CA) Certificates: These certificates are issued by a trusted Certificate Authority and act as the foundation of trust in the TLS handshake. Their role is to validate the authenticity of other certificates, ensuring that the server or client you're connecting to can be trusted. When CM presents its identity to SM, SM checks this identity against the trusted Root CA. If the certificate is signed by a known CA, the identity is accepted.
CM Server Identity Certificates: These certificates are specific to the CM server and are used to uniquely identify it during TLS communication. Without these identity certificates, the server cannot prove its legitimacy to the Session Manager, and the secure TLS session cannot be established. These certificates must match the CM’s fully qualified domain name (FQDN) and be signed by the trusted CA.
Let’s examine the other choices:
B includes SIP default certificates, which are not used for TLS security between CM and SM.
C mentions "Site Root certificates" and "Security certificates," which are generic and not explicitly required for TLS handshakes.
D lists "Backup server" and "default certificates," which do not play a role in establishing secure TLS connections.
Therefore, the only correct option that includes both required certificates is A.
Question 10:
What are two valid methods for checking the license status of Avaya Aura® Communication Manager (CM)? (Choose two)
A. Run the status license command in the CM System Administration Terminal
B. Run the statuslicense command from the CM Linux console
C. Run the test license command in the CM System Administration Terminal
D. Use the WebLM Link test option in the System Management Interface (SMI)
Correct Answer: A, B
Explanation:
Monitoring the license status of Avaya Aura® Communication Manager (CM) is crucial for system administrators to ensure that the CM system remains operational within its licensed capabilities. Without valid licenses, certain features may be restricted or disabled, potentially disrupting service.
There are two reliable methods to check the licensing status:
Using the System Administration Terminal (SAT) with the status license command: This is a commonly used method. The SAT is a command-line interface designed to configure and manage the CM. Running status license on this terminal provides detailed information about all installed licenses, their validity, expiration dates, and whether any are currently in violation or nearing expiry. This method is both accessible and frequently used by Avaya administrators.
Using the Linux console with the statuslicense command: For systems running Avaya CM on a Linux-based platform, administrators can use the operating system’s console to run statuslicense. This command functions similarly to the SAT’s status license command but is executed at the Linux OS level. It returns data about current licensing states and is especially useful for automated or script-based monitoring in environments that support Linux administration.
The remaining options are incorrect:
C references a test license command, which does not exist in the SAT. There is no Avaya-supported command by that name to assess license validity.
D suggests using a "WebLM Link test" option via the System Management Interface (SMI), but no such test option exists. While WebLM is the tool used to install and activate licenses, it does not offer a built-in feature for testing or checking the license status directly from SMI.
Therefore, the two valid and supported ways to verify license status are A and B.
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