Salesforce Certified Experience Cloud Consultant Exam Dumps & Practice Test Questions

Question 1:

Bloomington Caregivers (BC) is exploring ways to improve internal operations and recently discovered Lightning Bolt solutions. Where should BC go to find and evaluate these solutions?

A. Salesforce Connect
B. Salesforce AppExchange
C. Salesforce Accelerator Directory
D. Salesforce Accelerator Catalog

Correct Answer: B

Explanation:

To enhance its internal workflows, Bloomington Caregivers (BC) is considering using Lightning Bolt solutions, which are designed to accelerate Salesforce implementations through pre-packaged templates. These solutions are composed of customizable apps, components, and communities that cater to specific industries and use cases. The most effective and centralized place to locate, review, and install these solutions is Salesforce AppExchange.

Salesforce AppExchange is the official enterprise cloud marketplace developed by Salesforce. It hosts a broad range of business apps and components, including Lightning Bolt solutions, that can be installed directly into a Salesforce environment. These solutions are often contributed by Salesforce partners and tailored to solve specific business challenges, from streamlining case resolution to building partner portals.

Now, let’s evaluate each of the answer choices:

A. Salesforce Connect
This is a tool meant for integrating external data sources with Salesforce in real time using OData or similar protocols. It allows external data to be viewed and worked with in Salesforce without duplication. However, it does not function as a marketplace and does not offer Lightning Bolt solutions.

B. Salesforce AppExchange
This is the correct answer. AppExchange is where companies go to discover Lightning Bolt solutions, along with other third-party apps, custom components, and consulting services. BC can explore categorized templates, see reviews, try demos, and install solutions suited for healthcare, financial services, nonprofit organizations, and more.

C. Salesforce Accelerator Directory
Accelerators are structured consulting engagements offered by Salesforce Customer Success and Professional Services. While they can provide guidance and best practices, they don’t offer downloadable Lightning Bolt templates. The directory refers to internal advisory programs rather than a public solution catalog.

D. Salesforce Accelerator Catalog
This is similar in function to the Accelerator Directory. It contains listings of advisory services and programs but not technical solutions like Lightning Bolt templates. It serves more as a roadmap for consulting rather than a repository of installable packages.

In summary, Lightning Bolt solutions are accessed and distributed exclusively via the Salesforce AppExchange. For a company like BC aiming to deploy industry-specific, customizable Salesforce templates to optimize workflows, AppExchange offers the most direct and efficient route.

Question 2:

Universal Containers (UC) collaborates with retail partners and wants them to register deals and contribute to the sales process. 

Which Salesforce license best enables this type of external collaboration?

A. Partner Community Plus
B. Commerce Portal
C. Partner Community
D. Platform Portal

Correct Answer: C

Explanation:

Universal Containers (UC) seeks to empower its retail partners to engage in the sales process, including registering deals and working collaboratively to close them. The appropriate Salesforce license to support this kind of external collaboration is the Partner Community license.

The Partner Community license is specifically designed for users external to an organization who require access to standard CRM features such as Leads, Opportunities, Contacts, and Accounts. These features are essential when enabling partners—such as distributors, resellers, and retailers—to contribute to the customer acquisition process directly within the UC Salesforce environment.

Here’s how each license type compares:

A. Partner Community Plus
While this license does allow access to advanced sharing rules, roles, and reports, it is best suited for partners needing complex collaboration, analytics, or organizational hierarchies. It’s more feature-rich and comes with a higher cost. While it would work for UC, it may be excessive if the main goal is straightforward deal registration.

B. Commerce Portal
This license is optimized for eCommerce interactions, typically involving product catalogs, carts, and orders. It supports B2B or B2C commerce, not sales collaboration. It lacks access to CRM objects like Leads and Opportunities, making it unsuitable for UC’s need to enable deal registration.

C. Partner Community
This is the most appropriate choice. It includes access to key CRM capabilities and allows external users—like UC’s retail partners—to manage leads and opportunities, track deals, and engage through partner portals. It’s built specifically for enabling collaboration between a Salesforce organization and its sales partners.

D. Platform Portal
While useful for custom app access and basic user interaction, the Platform Portal license does not include access to core CRM objects necessary for sales processes. It’s meant for non-CRM use cases such as accessing custom-built applications or performing basic data entry tasks.

In conclusion, the Partner Community license strikes the right balance of features, cost, and capability. It is purpose-built for engaging external partners in the sales lifecycle and provides all the necessary tools UC’s retailers need to register deals and drive revenue in a collaborative Salesforce environment.

Question 3:

Ursa Major Solar is developing a portal page and wants to display details for three different records—Account, Case, and Opportunity—by using separate Record Detail components. However, the page is not functioning as intended.

What is the most probable reason this setup is failing?

A. The Record Detail component relies on a single recordId from the page template, so multiple components for different objects cannot function properly in this context.
B. The Record Detail component only displays data for Case records.
C. The Record Detail component works exclusively with Home page templates.
D. The Record Detail component is a custom element that was misconfigured.

Correct Answer: A

Explanation:

In Salesforce Experience Cloud, the Record Detail component is commonly used to dynamically show record data based on the page’s recordId context. This context is generally determined by the routing mechanism tied to the page template. When a page is accessed, Salesforce automatically provides a recordId value based on how the page is structured—commonly based on the route or the object in question.

Ursa Major Solar’s use case involves placing three Record Detail components on the same page to show Account, Case, and Opportunity details for the logged-in user. However, this is problematic due to the way the component is designed. Specifically, the component expects to receive a single recordId, which it uses to fetch and display data for a single record. Since all components on the page draw from the same page-level recordId, each Record Detail component will reference the same record, resulting in repetitive or incorrect content being shown.

This limitation is not unique to specific templates like the Home page or specific objects like Cases. It is instead rooted in how Experience Cloud binds the recordId dynamically and how components inherit this value. Therefore, using multiple Record Detail components to display different objects without distinct recordIds (set manually or via custom logic) will not work as expected.

Let’s review the options:

• A is correct. It accurately identifies that the issue stems from how the recordId is derived from the page template and shared across all components.

• B is incorrect because the component is object-agnostic—it works with any standard or custom object if given the right recordId.

• C is false; the problem isn’t isolated to Home templates but applies across all templates using this component behavior.

• D is incorrect; the Record Detail component is a standard Salesforce component, not a custom one. There is no indication that configuration is at fault.

To overcome this limitation, developers may need to use custom components, Aura, or LWC with explicitly passed recordIds.

Question 4:

Universal Containers wants to create a self-service portal accessible to both existing and potential customers. This site will feature articles, FAQs, manuals, and user-driven discussions.

Which two Experience Cloud capabilities should UC prioritize for this initiative? (Choose two)

A. Content Delivery Network (CDN)
B. Guest user and public access settings
C. Public Site Connect
D. Document Library Model (DLM)

Correct Answers: B, D

Explanation:

Universal Containers (UC) aims to build a self-service community portal tailored to both current clients and potential customers. The primary features include informational content (manuals, articles, and FAQs) and interactive forums or discussions that foster community engagement. Given this vision, the company must prioritize Experience Cloud features that ensure easy access and content management.

One of the most fundamental considerations in this scenario is ensuring that unauthenticated users (guests) can access resources without logging in. For this reason, Guest user and public access settings (Option B) are essential. These settings enable content visibility and define what guest users can view or do on the portal—such as reading FAQs or browsing manuals. Salesforce allows the configuration of guest user profiles where access can be tailored with precision.

Next, Document Library Model (DLM) (Option D) becomes crucial because the site will host downloadable manuals, articles, and other static resources. DLM helps organize, version, and present documents effectively. It ensures that users can easily navigate content and access the latest information, which is critical in maintaining a reliable knowledge base.

Now let’s evaluate the other options:

• A. Content Delivery Network (CDN): While CDNs are useful for speeding up delivery and improving performance, they are considered an optimization feature, not a foundational necessity when first building an Experience Cloud site. Once the portal is fully functional and in use, then CDN integration can enhance the experience.

• C. Public Site Connect: This option is a nonexistent or fictional feature. Salesforce has no known capability by this name, making it irrelevant in this context.

In conclusion, to build a useful and user-friendly self-service portal from the ground up, UC should focus first on:

1. Enabling guest access so non-logged-in users can benefit.

2. Structuring document resources efficiently through a document management model.

These two elements directly support the site’s purpose and will ensure that content is both accessible and well-organized. Performance enhancements like CDNs can be implemented later for scalability and user experience improvements.

Question 5:

Northern Trail Outfitters (NTO) is managing large B2B client organizations, each with multiple departments that function as subordinate accounts. Sales opportunities are tracked at the department level, but account users at the parent level need visibility into those records. NTO utilizes Customer Community Plus licenses. 

What is the most appropriate solution to ensure proper access in the Partner Community?

A. Person accounts limit the use of External Account Hierarchy, so NTO must rely on sharing rules and manual group configuration.
B. Leverage Business Accounts and Contacts and use Sharing Sets to extend access.
C. Expand the default Role Hierarchy by creating department-level child accounts.
D. Activate External Account Hierarchy and structure departments as child accounts.

Correct Answer: D

Explanation:

Northern Trail Outfitters (NTO) is dealing with a classic B2B customer structure where one organization (the parent account) has several internal departments (child accounts), each responsible for its own opportunities. NTO wants to ensure users tied to the parent account have seamless visibility into records—particularly Opportunities—owned by the child (department-level) accounts. To support this, the best solution is enabling External Account Hierarchy in Salesforce Experience Cloud.

Customer Community Plus licenses offer enhanced access and visibility features, including role hierarchies and advanced sharing capabilities. These licenses are well-suited to manage hierarchical account relationships. The External Account Hierarchy allows administrators to relate business accounts in a parent-child structure and automatically cascade sharing across that hierarchy.

Let’s examine why the correct option is D:

• Option A is incorrect because it wrongly assumes that using Person Accounts prevents the use of External Account Hierarchy. However, NTO is managing B2B accounts, which are Business Accounts, and these can be linked using the External Account Hierarchy feature.

• Option B recommends using Sharing Sets. While Sharing Sets can be configured to share records based on user attributes like Account or Contact, they are not scalable for complex, hierarchical scenarios. They are limited in supporting deep account relationships, especially when needing to share Opportunities from child to parent accounts.

• Option C mentions the Role Hierarchy. Although roles do enable record visibility based on user hierarchy, they don’t inherently reflect Account-to-Account relationships. Moreover, role hierarchy doesn’t guarantee visibility from one account’s records to another’s without additional sharing rules.

• Option D is correct because the External Account Hierarchy enables precisely what NTO needs. Once activated, users associated with parent accounts can view records—such as Opportunities—owned by users under related child accounts. This works out-of-the-box when the appropriate permissions and sharing configurations are in place, and it’s fully supported under the Customer Community Plus license.

In summary, External Account Hierarchy is the most efficient, scalable, and Salesforce-supported method for enabling parent account users to access child account records within a Partner Community framework.

Question 6:

Cloud Kicks (CK) is planning to launch a public Experience Cloud website that delivers both static and dynamic digital content. They intend to use a Content Delivery Network (CDN) to enhance performance. 

What accurately describes how a CDN supports Experience Cloud?

A. A CDN maintains consistency by attaching timestamp key-value pairs to content.
B. A CDN improves availability through remote cloning of dynamic data.
C. A CDN enhances reliability by locally cloning static resources.
D. A CDN boosts performance by caching public content.

Correct Answer: D

Explanation:

Cloud Kicks (CK) is developing a public-facing website using Salesforce Experience Cloud that will host both static and dynamic content. To ensure fast content delivery and performance across diverse geographies, they plan to use a Content Delivery Network (CDN). Understanding how CDNs function is essential for leveraging their benefits within Salesforce environments.

A CDN is a globally distributed network of proxy servers that cache publicly accessible static content—like images, stylesheets, and JavaScript files—closer to users’ locations. This significantly improves page load speeds, reduces server strain, and enhances user experience, especially for visitors located far from the origin server.

Let’s analyze the choices:

• Option A states that a CDN uses timestamp-based key-value pairs to ensure content consistency. This is misleading. CDNs manage cache expiration and content freshness using standard HTTP headers like Cache-Control, ETag, or Last-Modified, not through custom key-value timestamps. Therefore, this is not a core or accurate CDN feature.

• Option B suggests that CDNs enhance availability by remotely cloning dynamic content. This is inaccurate. CDNs generally do not cache dynamic data, which changes frequently and is typically generated per-user (e.g., shopping carts, account data). Dynamic content is served in real time and must remain fresh, so CDNs do not replicate it for availability.

• Option C claims that CDNs offer reliability through local cloning of static resources. While CDNs do improve availability and reliability by distributing static content to edge locations, the term “local cloning” is not technically accurate or a recognized CDN process. This language could confuse the intended functionality.

• Option D is correct. CDNs enhance performance by caching static, public resources. These include HTML pages, CSS files, images, and client-side scripts. When a user accesses a site, the CDN serves these assets from the closest edge server, drastically reducing latency and speeding up delivery times.

In the context of Salesforce Experience Cloud, particularly for a public site, a CDN ensures that repeat and geographically dispersed users experience fast, consistent performance. CDNs also provide scalability, allowing the site to handle more concurrent users without impacting performance.

Ultimately, Cloud Kicks will benefit most from a CDN’s ability to cache and quickly deliver public content, making Option D the correct and most relevant choice.

Question 7:

Dreamscape Flowers has launched three regional Experience Cloud sites for North America, Europe, and Asia Pacific. The company’s community managers rely on Salesforce's Communities Management package to gather insights. However, the European community manager has reported that the standard preconfigured Insights reports aren't functioning properly for their site.

What is the most probable cause of this issue?

A. The European community manager lacks System Administrator permissions.
B. The preconfigured Insights reports must be updated to comply with GDPR regulations.
C. The European Experience Cloud site exceeds one million users.
D. The European site does not have Chatter enabled, which is necessary for Insights reports to work.

Correct Answer: D

Explanation:

The Salesforce Communities Management package provides prebuilt Insights reports that community managers can use to analyze engagement, user behavior, and content interactions. However, these reports rely heavily on certain platform components, particularly Chatter, Salesforce’s enterprise collaboration tool.

Let’s review the provided options:

Option A: While having System Administrator rights can provide broader access, community managers do not need full admin privileges to view or use Insights reports. As long as they are granted appropriate report folder access and permissions, they can interact with the preconfigured reports without requiring admin-level access. Hence, this is not likely to be the root cause.

Option B: While compliance with the General Data Protection Regulation (GDPR) is essential for any platform operating in Europe, Salesforce has built-in support for GDPR compliance. There are tools to anonymize data and control visibility. However, GDPR restrictions wouldn’t outright block the availability or functionality of Insights reports. At most, they might affect which data fields can be shown, not the ability to run the reports altogether.

Option C: The notion that a site having more than a million users would break Insights reports is incorrect. Salesforce Experience Cloud is engineered to scale for large user communities. While performance tuning may be needed, the system does not impose a hard cap that would directly impact report usability based on user count.

Option D: This is the accurate answer. The Insights reports rely on Chatter activity—including posts, comments, likes, and follows. If Chatter is disabled for a community site, these metrics will not be tracked. As a result, the data backbone that powers these reports is missing. Without Chatter, Insights reports can either appear blank or fail to function entirely.

Therefore, if the European site has Chatter turned off—whether for compliance reasons, regional preferences, or another business decision—then the Insights reports that depend on Chatter interactions won't have any data to display. This directly explains the community manager’s experience.

Question 8:

What are three specific actions a delegated administrator is permitted to perform for external users in Salesforce? (Choose three)

A. Assign permission sets to external users.
B. Link external users to multiple accounts.
C. Reset passwords for external users.
D. Control access to objects for external users.
E. Create and update records for external users.

Correct Answers: C, D, E

Explanation:

In Salesforce, a delegated administrator is a user who has been granted limited administrative privileges to manage users, roles, and certain configuration settings—without being a full system administrator. This approach supports decentralization by enabling departmental or regional managers to oversee specific user groups, including external users like partners or community members.

Here’s a breakdown of the available options:

Option A: Delegated admins cannot assign permission sets. This ability is reserved for users with broader administrative access, as permission sets control granular user access to features and data. Allowing delegated admins to manage these could introduce security risks and bypass standard access controls.

Option B: In Salesforce, an external user (like a partner or customer) is typically tied to a single account. Delegated admins cannot assign a user to multiple accounts, as this is not permitted structurally for external users. This action requires higher-level administrative control.

Option C: This is correct. Delegated admins can reset passwords and unlock user accounts, including for external users. This capability is essential for supporting routine login issues and maintaining a positive user experience without burdening the central admin team.

Option D: Also correct. Delegated administrators can manage object-level and field-level access for users within their assigned scope. While they can't create new custom profiles, they can assign existing ones and make changes to user permissions as defined in those roles, thus enabling object access management.

Option E: This is another correct option. Delegated admins are authorized to create and modify user records, including those of external users, provided these users belong to accounts or roles the delegated admin manages. This allows for efficient user onboarding and maintenance.

In summary, C, D, and E represent key permissions granted to delegated administrators. These actions enable them to manage external user accounts effectively without exposing the system to the full risk and complexity that would come from broader admin rights. Conversely, A and B go beyond the typical authority of a delegated admin and are therefore not permitted.

Question 9:

Ursa Major Solar (UMS) is in the process of automating its business workflows using Salesforce. The company wants to enable its Platinum partners to approve installation projects and deal records.

Which two strategies will allow UMS to achieve this functionality effectively? (Choose two.)

A. Grant Super User access to external users and set up a digital experience portal.
B. Include external users in approval queues and provide them access via a digital experience site.
C. Designate external users as record approvers and provide access through a digital experience portal.
D. Add external users as co-owners on records and configure a digital experience for them.

Correct Answers: A, C

Explanation:

Ursa Major Solar (UMS) aims to empower its top-tier partners—those designated as Platinum—to participate in approving crucial business processes, including installation projects and deal approvals. To implement this, Salesforce Experience Cloud provides the appropriate framework, but correct configuration is essential.

Option A is correct. Granting Super User access to external users within Experience Cloud is a practical way to extend visibility and control. Super Users can access records that are owned by other users within their own account—this is crucial when partners collaborate on projects not directly assigned to them. When combined with a tailored digital experience site (formerly known as a Partner Community), Super Users can seamlessly interact with and approve records. This significantly reduces administrative friction and enables true cross-user collaboration within the same partner organization.

Option B is incorrect. Salesforce queues are primarily used for record assignments (such as leads or cases) and do not serve the function of routing approval requests. Moreover, external users like partners cannot be added to approval queues in a way that facilitates formal approvals. Approval processes are tied to users, roles, or public groups—not queues—rendering this approach ineffective.

Option C is also correct. You can configure approval processes to include external users as approvers, provided they have the correct permissions and the community is set up to grant them access. This means that Platinum partners, once authenticated in the portal, can receive, review, and approve or reject installation or deal records. This ensures that your business workflows can include valuable input from external stakeholders without compromising security or usability.

Option D is incorrect. Salesforce doesn’t support a “co-owner” model for standard records such as Opportunities or custom objects. Record ownership is singular, and although sharing can expand visibility, it does not imply any approval authority. There’s no built-in feature that designates co-owners with inherent approval rights.

In summary, options A and C provide the optimal combination of access control and functionality needed for Platinum partners to participate in approval workflows, while B and D are technically unsupported or conceptually flawed.

Question 10

Northern Trail Outfitters (NTO) has a group of resellers using the Partner Community. One reseller has asked for their parent company to be able to view support cases created by their child companies.

Which Salesforce feature provides the best solution to meet this requirement?

A. Share the cases manually.
B. Use a Sharing Set based on the Account object.
C. Adjust the Role Hierarchy to move users higher.
D. Enable External Account Hierarchy.

Correct Answer: D

Explanation:

In Experience Cloud environments, it's common for companies with multiple business units (such as a parent company and subsidiaries) to require structured access across their organizations. In this case, Northern Trail Outfitters (NTO) needs a solution where a parent company can view the support cases raised by its child organizations. Salesforce’s External Account Hierarchy (EAH) is purpose-built for this exact scenario.

Option A, manually sharing cases, is not practical or scalable. If cases are being generated regularly across many child accounts, it becomes burdensome and time-consuming to individually share each record with users at the parent account. This approach lacks automation, is error-prone, and does not scale well in real-world, dynamic partner ecosystems.

Option B, creating a Sharing Set for the Account object, is limited in scope. Sharing Sets work by allowing community users to access records related to their own user, account, or contact. However, they do not inherently support cross-account record sharing. That means a parent account cannot automatically view records (like cases) associated with child accounts using just Sharing Sets. This limitation makes them unsuitable for hierarchical access models.

Option C, changing the Role Hierarchy, might seem viable since Salesforce uses roles to define access. However, partner user roles in Experience Cloud do not function the same way as internal user roles. Hierarchical access is restricted, and merely adjusting roles does not ensure the correct visibility unless the role hierarchy mirrors the exact structure of the account relationships, which is often complex and fragile to maintain.

Option D, enabling External Account Hierarchy, is the ideal and Salesforce-recommended approach. This feature lets organizations define relationships between external accounts—such as between a parent reseller and its subsidiaries—and automatically grants users in the parent account visibility into records created by users in child accounts. It streamlines visibility without requiring customization or manual intervention. This not only meets the reseller’s request but also ensures scalability and ease of maintenance.

In conclusion, External Account Hierarchy (Option D) is the only solution designed specifically to address this type of parent-child access requirement in Experience Cloud, making it the best choice for NTO’s use case.